Column by Eline van den Hombergh in Vallei Business about the essence of our work
Dutch Boosting Group in Veenendaal supports organizations that work in or for the public sector with advice and expertise, based on the principle of “Systems Engineering”. This concept stands for a demand-driven method in which all parties involved always keep the main objective in mind. Eline van den Hombergh is a consultant and trainer as well.
It seems so logical. As an organization you or a client will work on a project. An objective is formulated and you work towards it with everyone involved. Unfortunately, this is different in daily practice: you see that people post their own, individual milestones. “If we get a signature on that, as long as we stay within budget, the project will be successful.” However, that should never be the motivation. I once saw a contract manager up close who spoke of a successful outcome if no proposals for changes were received. Then there is a mindset of “whatever happens, I say no.” You block changes from the client to achieve your own goal and thereby ignore the project objective. Strikingly, the phrase “surgery successful, patient died.”
Individual interests therefore cross the big picture. Customer demand must always be central. What does the problem entail and how do we solve it? How do we work from the current to the desired situation? Everything must contribute to this. The fact that personal goals often play a role, is largely due to management. People are judged on certain things, want to score within the organization, maybe even get higher. So there must be a culture change, creating awareness among everyone that the formulated objective of the project always takes precedence. That is one of the essentials of “Systems Engineering”. We help project teams, provide training in changing the mindset and then simply start with tools, pieces of technology, to show where things go wrong. Achieving a culture change also requires training managers at strategic and tactical level.
Putting the customer question first, you can’t be against that. After all, you are instructed to fulfill a need, to work from the current to the desired situation. Then you cannot say to your client with dry eyes: “We stayed within the budget and time, but we did not solve the problem. “That equates to waste. Sin of man, waste of time, waste of money.